Services

New Artwork Creation

Since every job that Non Stop Adz works on involves creating your artwork before we can print or embroider it, we will ask you some questions to help guide our talented and experienced team of graphic designers. Things like your logo, business name, business colours, marketing message, special offer and contact details (phone, fax, mobile, email, website, etc) will all be discussed with you before you job is designed, checked and submitted to you for approval.

You have the opportunity to make changes to the design (two changes to the original design without incurring additional cost) before your job is printed.

Supplying Your Artwork

Non Stop Adz will encourage you to supply artwork that you have had created elsewhere or used before and want to use again, for example, a recent Yellow Pages advert. We are also happy to make minor changes to your existing artwork that you supply. We do require your artwork in a format that we can work with, for example, high resolution files in PDF, jpeg, eps, AI or TIFF formats.

Approving Artwork

Once the Non Stop Adz designers have finished creating your job, it will be emailed to you as a colour proof. You will be able to view it on your PC and print it if you want to. All our jobs allow you to make up to two rounds of changes to the artwork we send you. Subsequent changes may incur a small charge for the graphic designers time. Once you are satisfied with the design of your job, we ask that you approve it for printing by faxing the signed proof sheet to 1300 85 26 86.

Colour Matching

Due to the nature of the printing process, Non Stop Adz cannot guarantee that the colours in your job will be exactly the same as the last time you had it printed. The colours you see on your PC monitor and the colours printed on your home or work colour printer will also not exactly match the artwork colours when printed. You should use the colours on your PC monitor and printer as a guide only.

There are many factors that influence what the final printed colours look like (print technology, print stock, pantone verses CMYK colours, print finishes like laminate) and it is impossible to control them all to produce a perfect finished product. We aim to print all our jobs within a 5% variation which is acceptable in the printing industry.

Lead Times

Standard lead times vary from product to product depending on the printer, printing process, and delivery destination. It is recommended that ask your Non Stop Adz Customer Relations Consultant when approving your artwork when you can expect to receive your order.

Delivery

The cost of postage and handling for your order will either be included in the price you are quoted or be clearly shown as a separate cost. You will know exactly how much your job is going to cost before you decide to place your order.

Non Stop Adz quotes both the GST exclusive price and GST inclusive price because most businesses are registered for GST and can claim back the GST they pay.

Payment Terms

The standard Non Stop Adz payment terms are 50% of the total value of the job including GST payable on confirmation of your order or approval of your artwork. The remaining 50% is payable on delivery of the goods.

Non Stop Adz accepts cheques, electronic funds transfer (EFT), Mastercard and Visa as means of paying your account. Amercian Express and Diners are accepted however a surchage of 3.0% will be applied to the invoice amount.

Service & Quality Guarantee

Non Stop Adz is confident of the service that we provide our customers and the quality of the goods we sell that we offer all our customers a guarantee. If you are not satisfied with your purchase for any reason we want to hear from you so that we can put things right.