Non Stop Adz > About Us > FAQ Everything to promote your business!
Frequently Asked Questions
Q. Do I have supply my own artwork or design?
A. We have a team of experienced graphic designers who love creating new artwork for customers. All the prices we quote include the design of your artwork plus several changes. Once we know what you want to achieve, we will create a design and email it you for you feedback. There is no payment required at this stage of the order process.
Q. What if I don't like the design your have created for me?
A. Let us know if you want your design changed and we will be happy to do that for you, in most cases without a charge. We don't always get your artwork design right the first time so some changes are expected.
Q. Do I have pay before you design or print my advert?
A. We do not charge anything upfront. In fact, we only charge a deposit (50%) after we have designed your artwork to your satisfaction with the balance payable on delivery of the goods.
Q. Why don't you have any prices on your website?
A. Because every [product we sell is customised for each customer, it is difficult to include a price for every product specification. We prefer to understand what our customer wants before giving them a quote. Our quotes usually include several options that we think are relevant to our customer's requirements.
Q. How quickly do respond to quote requests?
A. Our aim is to reply to all requests for a quotation in writing within 24 hours.
Q. Is your product range limited to what is displayed on your website?
A. Our website has a limit to the range of products we can display. there are many more products and suppliers that we have access to should the need arise. If you cannot find what you are looking for on our website, we invite you to call our office to discuss.
Q. I don't know anything about marketing my business. Are you able to help me?
A. With over 21 years experience producing advertising and marketing for small businesses all around Australia, we can definitely help you by offering advice and recommendations based on your particular situation and requirements. Call our office to speak to our marketing manager.
Q. What happens if I am not happy with the product(s) I purchased?
A. We ask that you call our office on 1300 85 26 85 to discuss your concerns. We don't want to have any unhappy customers.
Q. Will you match or better a competitor's quote?
A. We pride ourselves by being competitive and we will always try to beat any competitor's written price for a product with the same specifications as we are selling.
Q. How do I choose between all the different products you sell when trying to promote my business?
A. Its a good idea to talk to us before making a purchase decision. We have many years experience advising small businesses what we believe will work best for the budget you have.
Q. How do I send your photos and logos to include in my advert?
A. Email is the best method of sending your files including photos and logos. As a guide your email size should not exceed 10MB. For multiple files please send more than one email or speak to us about using Drop Box.
Q. Can I send you my own design for an advert?
A. Yes, you are welcome to provide your own design for an advert or brochure. Your should check with us for the artwork specifications. If your artwork is print ready and we don't have to do anything to it, our price will be reduced accordingly.
Q. What format do you need me to send images to use in my artwork?
A. In the majority of cases a high resolution jpeg or PDF is suitable for our graphic designer to work with. Remember that low resolution files (jpeg, PNG, GIFF etc), in particular those copied from a website, are of poor quality and do not print well. For best results, we always recommend a high resolution file to avoid being disappointed with the finished job.
Q. What sort of warranty do you provide with the products you sell?
A. Product warranties vary and we always provide the same warranty our suppliers provide. Australian consumer law protects consumers from faulty goods and we are covered by this legislation.
Q. Why do you charge a surcharge for using my credit card for payment?
A. We only charge 1.5% on Visa and MasterCard payments. This is the amount we are charged by the credit card company for accepting payment. We simply pass this on to our customers.
Q. Why do you always quote the GST exclusive price?
A. We always quote the before and after GST price. We want to show customers what the Non Stop Adz price is before the Government's GST is added. In addition, many businesses are registered for GST and so are able to claim back the GST amount from their purchase.
Q. Why do you not include the freight cost when providing a quote?
A. We always include the freight cost when we know what it is. If we are unsure because our supplier hasn't advised us, we state "plus freight" You are welcome to request the freight cost and we will make every effort to find this out. The actual freight cost is always included on your final tax invoice.
Q. How do I find out about any special offers you have?
A. Any offers we are running are published on our website www.nonstopadz.com.au. We also use email marketing to send a monthly newsletter to customers detailing our monthly Great Deals offers. You can sign up for the newsletter on our website.
A. We have a team of experienced graphic designers who love creating new artwork for customers. All the prices we quote include the design of your artwork plus several changes. Once we know what you want to achieve, we will create a design and email it you for you feedback. There is no payment required at this stage of the order process.
Q. What if I don't like the design your have created for me?
A. Let us know if you want your design changed and we will be happy to do that for you, in most cases without a charge. We don't always get your artwork design right the first time so some changes are expected.
Q. Do I have pay before you design or print my advert?
A. We do not charge anything upfront. In fact, we only charge a deposit (50%) after we have designed your artwork to your satisfaction with the balance payable on delivery of the goods.
Q. Why don't you have any prices on your website?
A. Because every [product we sell is customised for each customer, it is difficult to include a price for every product specification. We prefer to understand what our customer wants before giving them a quote. Our quotes usually include several options that we think are relevant to our customer's requirements.
Q. How quickly do respond to quote requests?
A. Our aim is to reply to all requests for a quotation in writing within 24 hours.
Q. Is your product range limited to what is displayed on your website?
A. Our website has a limit to the range of products we can display. there are many more products and suppliers that we have access to should the need arise. If you cannot find what you are looking for on our website, we invite you to call our office to discuss.
Q. I don't know anything about marketing my business. Are you able to help me?
A. With over 21 years experience producing advertising and marketing for small businesses all around Australia, we can definitely help you by offering advice and recommendations based on your particular situation and requirements. Call our office to speak to our marketing manager.
Q. What happens if I am not happy with the product(s) I purchased?
A. We ask that you call our office on 1300 85 26 85 to discuss your concerns. We don't want to have any unhappy customers.
Q. Will you match or better a competitor's quote?
A. We pride ourselves by being competitive and we will always try to beat any competitor's written price for a product with the same specifications as we are selling.
Q. How do I choose between all the different products you sell when trying to promote my business?
A. Its a good idea to talk to us before making a purchase decision. We have many years experience advising small businesses what we believe will work best for the budget you have.
Q. How do I send your photos and logos to include in my advert?
A. Email is the best method of sending your files including photos and logos. As a guide your email size should not exceed 10MB. For multiple files please send more than one email or speak to us about using Drop Box.
Q. Can I send you my own design for an advert?
A. Yes, you are welcome to provide your own design for an advert or brochure. Your should check with us for the artwork specifications. If your artwork is print ready and we don't have to do anything to it, our price will be reduced accordingly.
Q. What format do you need me to send images to use in my artwork?
A. In the majority of cases a high resolution jpeg or PDF is suitable for our graphic designer to work with. Remember that low resolution files (jpeg, PNG, GIFF etc), in particular those copied from a website, are of poor quality and do not print well. For best results, we always recommend a high resolution file to avoid being disappointed with the finished job.
Q. What sort of warranty do you provide with the products you sell?
A. Product warranties vary and we always provide the same warranty our suppliers provide. Australian consumer law protects consumers from faulty goods and we are covered by this legislation.
Q. Why do you charge a surcharge for using my credit card for payment?
A. We only charge 1.5% on Visa and MasterCard payments. This is the amount we are charged by the credit card company for accepting payment. We simply pass this on to our customers.
Q. Why do you always quote the GST exclusive price?
A. We always quote the before and after GST price. We want to show customers what the Non Stop Adz price is before the Government's GST is added. In addition, many businesses are registered for GST and so are able to claim back the GST amount from their purchase.
Q. Why do you not include the freight cost when providing a quote?
A. We always include the freight cost when we know what it is. If we are unsure because our supplier hasn't advised us, we state "plus freight" You are welcome to request the freight cost and we will make every effort to find this out. The actual freight cost is always included on your final tax invoice.
Q. How do I find out about any special offers you have?
A. Any offers we are running are published on our website www.nonstopadz.com.au. We also use email marketing to send a monthly newsletter to customers detailing our monthly Great Deals offers. You can sign up for the newsletter on our website.